Facetime from iPad Mini (1st gen) and iPhone 10 Not working

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mimikitty

Apprentice Lv2️⃣
Member for 3 years
My mom still uses her iPad Mini(1st generation) and I have an iPhone 10 but for the past two weeks, when I call her on Facetime, she just doesn't receive my call and vice versa.
We tried to reboot but nothing works. Is it possible because her iPad Mini is just too old?
 

carriestb

Lurker Lv0️⃣
Member for 5 years
from experience if the ios version between devices is to far apart FaceTime won't work. did you update your iPhone recently?
 
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