Whenever you'll be able to, please make another spin. If -1000 happens again in your first (second) attempt, I'll be glad to send you back 1000 SB Points. I can't say it's impossible, as there are chances (tiny chances) that you can get the same result two times consecutively, so please don't think about conspiracies or weird stuff. When you deal with RANDOM NUMBER GENERATION (which you should know if you play games) you can NEVER know what happens, and even a tiny chance as 1% can occur two, three or even 5 times consecutively. It's very very unlikely to happen, but it still can happen. Nonetheless, I'll still keep my word, and send you back 1000 SB Points if you next spin will also result in -1000 SB Points (which I highly doubt, but being RANDOM it could occur).
What I'd like you to understand, though, is that your result was totally fine, there wasn't a mistake or error on our system. -1000 was one of the possible outcomes, and you got that. The chances were low, but it was still possible to obtain that.