DECEMBER: How to contact customer support

UN DECEMBER is a cross-platform hack-and-slash action role-playing game recently launched globally. From the house of LINE Games, the game has a dark fantasy setting that prioritizes terror over everything else. Users can choose to create their own character based on the fighting style and explore endless maps with a variety of themes. They need to create countless combinations of skills using different skills and link runes to push the boundaries. Since its release, people from all corners of the globe have come together to test their limits, from guild battlefields to raids. The need to contact customer support is constantly increasing Undecembre.

While the game has successfully delivered all the key elements expected of this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues, and various others character-oriented issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by game bugs. Here is our step-by-step guide to contacting the customer support team of Undecembre.

The support team has already answered many frequently asked questions on the game’s official website. But if someone couldn’t be satisfied, the Undecembre customer service is available to contact at any time to answer player questions.

There are three ways to contact the customer support team of Undecembre. Players can contact through game menu options, they can resort to accessing LINE Games official support site, or, they can contact the developers at LINE Games directly, through them social media handles.

How to contact via the in-game customer service option

Players must launch the game on their devices and tap the Start button to start the main screen. Once the game splash screen loads, they need to follow the steps below:

• Touch the three lines bar, present in the upper right corner of the game’s home screen.
• A list of menu options will appear at the top of the game screen. Pass to Settings menu once found.
• The Game Settings menu has 8 tabs, namely, Screen, Accessibility, Ticket inspector, Sound, Account, Support, And Adjust color. Next, players need to switch to the Support tab.
• Select the Support button from the Support menu. This would redirect you to the official support page of Undecembre.

• You will find that the developers have already addressed the Game, Account, Payment, ETC FAQs, over there. To see the list of questions in each category, tap the category that best describes your problem. Finally, tap on the relevant question, from the list of available questions, to know the solution to your problem. You’ll probably find your exact problem over there.

Report a bug

If your problem persists or you are facing a problem in the game insect, you have to increase a Ticket. To do this, follow the steps below:

• Pass to ETC Section under Frequently Asked Questions.
• The first question you might find is about game bugs and how to report them. Tap that query to expand the answer.
• You will find a contact button at the bottom of the answer, for a 1: 1 request. Tap that. You will then be prompted for the following inputs.
  • The Title of your request
  • Your Account number
  • Name of the character
  • Server region
  • Device name And Specific
  • A Detailed description your problem (also mention the date and time it occurred)
  • Your Email address
  • Attached files (up to 3) in the form of screenshots and videos for better assistance.

• Once you’re done with the inputs, tap the To send button.

The customer support team will contact you within 72 hours. You can keep a tab on your raised and addressed Tickets by browsing History of the investigation section on the support page. You can also follow up in the same mail chain if needed.

How to contact via the official support website

Players can go directly to the official support website of LINE Games and access the customer service option from there. It could be another alternative in case players are having trouble logging in and can’t access the in-game support option.

• Visit the official support site for LINE Games here.
• Once you have been redirected to the support website, make sure you log in with your ID and password for a better support experience as you need to log in for a 1: 1 request.

• Next, you have to scroll down and choose Undecembre from the list of games from the same developer house. This would take you to the FAQ page of Undecembre.

You can access the FAQ section from there and even lift a ticket from 1: 1 Request. The steps to do this are identical to the ones we discussed in the previous section.

How to contact the developer team directly

You can email the developer team directly here. Another approach would be to contact the developers via their He manages social media. You can contact the team on @UNDECEMBER which is the officer Facebook Page of Undecembre. Players should also do a follow up on their Discord server, where tons of passionate fans are there to help users solve their questions.

S.until when, facing problems in contacting the Undecember customer support team? Go directly to our comments section and resolve your questions. Good game!